Notice- 24 hour notice must be given prior to cancellation of any appointment or service will be charged for at full rate.
Group Bookings or Package bookings – We require 50% deposit to secure the booking. 1 (one) weeks’ notice must be given prior to cancellation of any Group Booking or Package Bookings or all related services will be charged for.
Reservations- Once our on-line booking form has been submitted we will confirm reservation within 24 hours (refer to our operating hours).
Confirmation - We cannot guarantee appointments made through website booking without making reference to our schedule.
Prices - Although we make every effort to keep our service menus, website and price list updated, please note that prices and services are subject to change without prior notice.
Noise - Our environment is one of tranquillity and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. In consideration of our guests, we ask that all mobile devices be turned off during your treatment.
Arrival Time - We recommend that you arrive at least 15 minutes prior to your scheduled appointment, to allow sufficient time to fill out a consultation form, and our team tailor our services to your personal needs.
Late Arrival - late arrival will result in reduction of treatment time whilst full treatment fee will apply.
Dress Code - Please make sure that when you use the hydrotherapy facilities you wear a swimming costume at all times.
Health Conditions - We care about your wellbeing, please advise us at time of booking and inform your therapist of any health conditions or special needs which may affect your services , such as: high blood pressure, are pregnant, heart conditions, Medication, allergies (including iodine, sulphur or nut), etc.
Body Treatments - For all massages please consult directly with your therapist about style and depth of pressure prior to your service.
Loss or Damage - With regret; we cannot be held responsible for any loss or damage of personal items. Please make sure that you keep all your valuables and clothes safely stored in your locker.
Products - We cannot unfortunately refund or take back products that have been used, unless accompanied by a doctor’s letter. Un-used products in their original packaging may be returned within 7 days for a refund.